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Freshdesk time tracking

Connect Freshdesk with TimeCamp to boost your support team’s performance and generate more leads. Make your customers happy by using Freshdesk and TimeCamp integration!

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How it works

TimeCamp and FreshDesk time tracking integration allows you to resolve issues faster with automated time tracking and comprehensive reports. Automate routine support tasks to increase the efficiency of your team and reduce excessive workload!

Automatic Time Tracking

TimeCamp imports all your tickets so you can track time with one click. Record time spent on tickets, answering emails, phone calls, chat conversations, and all other communication channels your team uses with an automatic time tracker.

Comprehensive Reports

In-depth reports make it easy to track the team’s achievements. See if your business is on track, assign tasks to agents with too few tickets, identify which customers and leads take most of your time and are least profitable. View team availability and better allocate resources.

Recognize Performance and Prioritize Work

Real-time insights into your team’s performance allow you to spot flaws, identify problems, and focus on the underperforming areas. Freshdesk time tracking helps to save time and improve workflow.

Freshdesk dashboard with TimeCamp integration

Easy setup

Note: If you don't have a TimeCamp account, click here to register for a free 14-day trial.

Freshdesk integration allows you to import and track time on all created tickets. TimeCamp and Freshdesk time tracking integration is easy to set up and takes just a few steps!

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1

To enable the integration, log in to your TimeCamp account. Go to the Settings and navigate to the Addons bookmark.

2

Find Freshdesk on the list of available addons and click on the “Enable” button.

3

On a separate bookmark, login to your Freshdesk account. Then, copy your API key from Freshdesk – unique to each user. Click on your avatar in the right-upper corner to expand the drop-down menu and go to the “Profile Settings” page. You’ll also need the Helpdesk’s name you’ve chosen while creating it. It’s the part before ‘.freshdesk.com‘

4

Copy your API key (it’s located on the right side, under the password change panel).

5

Go back to TimeCamp. Enter your helpdesk’s name and paste your API key on the integration settings page. Click on the green “Enable the integration” button.

6

And it’s done! Now, TimeCamp will automatically import all of your tickets. They’re available under the main project simply called “Freshdesk”. You can now track time using TimeCamp’s timesheets, or using our mobile or desktop applications.

Benefits include

TimeCamp and Freshdesk time tracking integration provides you with additional data about your company – users’ performance, budget, productivity, unprofitable tasks and projects, or business performance to help make better decisions and stay on top!

With TimeCamp you can:

  • Log hours automatically, add and edit time entries manually
  • Use desktop, mobile, or web app
  • Have timesheets filled in automatically
  • View time spent by a team, agent, client, or ticket
  • Add tags for more advanced ticket structure
  • Export reports to Excel, PDF, or share the report with a link

Limit time budget per client or ticket to meet set objectives, assign billing rates to your agents or clients, and generate professionally-looking invoices based on time spent on your clients, tasks, or projects.

TimeCamp and Freshdesk integration

With Freshdesk and TimeCamp integration, your support team can perform better and enhance lead generation. Improve customer satisfaction through Freshdesk time tracking integration.

TimeCamp is a project management software. You can use it to monitor the productivity of your employees and track projects.

The Freshdesk time tracking app from TimeCamp offers an innovative way of enhancing the efficiency of work through time management. With TimeCamp and Freshdesk integration, users can enjoy the benefits of increased efficiency and optimized reports.

Keep on reading to find out more!

Freshdesk time tracking

Freshdesk time tracking integration helps you fix issues and produce thorough reports efficiently and effectively with automated time monitoring.

Freshdesk simplified time tracking also aids in improving team productivity and lessening unnecessary workload through automation. As a result of this integration, report generation is easier, and you can achieve effective prioritization of tasks.

Moreover, managers can keep an eye on their teams' progress and manage them more effectively.

How time tracking with Freshdesk works

After integration, TimeCamp imports all your necessary data from the Freshdesk time tracking app.Through this, the software identifies the time spent working on each client.

Additionally, you can use the software to determine how profitable a client's project is. Resource allocation is also made easier when Freshdesk integrates time tracking.

You can identify defects, pinpoint issues, and concentrate on the areas that are doing poorly through the use of real-time insights. Workflow can also be streamlined, and time can be optimized with Freshdesk time tracking.

How to enable the TimeCamp and Freshdesk time tracking integration

You can follow these easy steps to enable the Freshdesk time tracking integration. But first, you must have a TimeCamp account. Register yourself here for a 14-day free trial.

Step 1

Log into your TimeCamp account to enable the integration. Navigate to the integrations bookmark under Settings.

Step 2

Click the "Enable" button next to Freshdesk when you find it on the list of possible add-ons.

Step 3

Log in to your Freshdesk account using a different bookmark. Then, copy your Freshdesk API key, which is specific to each user. Expand the drop-down menu by clicking on your avatar in the upper-right corner to access the "Profile Settings" page.

You'll also need the name you gave the Helpdesk when you created it. That which comes before ".freshdesk.com"

Step 4

Copy your API key (it is under the password change panel on the right side of the page).

Step 5

Once back onto TimeCamp, go to the integration settings page, type the name of your Helpdesk, and paste your API key there. Select the green "Enable the integration" option.

Step 6

And that's it! All of your tickets will now be automatically imported into TimeCamp. They are accessible through the primary project known just as "Freshdesk.

TimeCamp's timesheets, as well as our mobile and desktop programs, may now be used to track time.

Benefits of Freshdesk time tracking integration

Here is a list of benefits of Freshdesk time tracking software when integrated with TimeCamp.

Better business decisions

To help you make better decisions and maintain your position as an industry leader, TimeCamp and Freshdesk time tracking integration gives you access to additional information about your business.

This includes employee performance and productivity, budget, unprofitable tasks and projects, and business performance. By covering all of this, TimeCamp can help you make more informed business decisions.

Advanced time tracking

TimeCamp and Freshdesk integration allows you to:

  • Log hours automatically, then manually add and adjust time entries.
  • Use a web app, desktop, or mobile device.
  • Automatically fill out timesheets.
  • A team, agency, client, or ticket's time spent can be viewed.
  • Add tags for a more sophisticated ticket system.
  • Reports can be exported to Excel, PDF, or shared via a link.

By using Freshdesk's time tracking plugin, users can both manage their time more effectively and eliminate unproductive activities from their workday.

Accurate billing and budgeting

Assign billing rates to your agents or clients, define time budgets per customer or ticket to reach goals, and create expert-looking invoices depending on the time spent on your clients, tasks, or projects.

This integration between TimeCamp and Freshdesk has the potential to benefit offices all over the world. Your organization enjoys many benefits, including time management, resource management, and optimized report generation.

So what are you waiting for? Register now with TimeCamp at https://app.timecamp.com/auth/register and enjoy the benefits of integration with Freshdesk and other time and project management hacks.

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