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Freshdesk time tracking

Connect Freshdesk with TimeCamp to boost your support team’s performance and generate more leads. Make your customers happy by using Freshdesk and TimeCamp integration!

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How it works

TimeCamp and FreshDesk time tracking integration allows you to resolve issues faster with automated time tracking and comprehensive reports. Automate routine support tasks to increase the efficiency of your team and reduce excessive workload!

Automatic Time Tracking

TimeCamp imports all your tickets so you can track time with one click. Record time spent on tickets, answering emails, phone calls, chat conversations, and all other communication channels your team uses with an automatic time tracker.

Comprehensive Reports

In-depth reports make it easy to track the team’s achievements. See if your business is on track, assign tasks to agents with too few tickets, identify which customers and leads take most of your time and are least profitable. View team availability and better allocate resources.

Recognize Performance and Prioritize Work

Real-time insights into your team’s performance allow you to spot flaws, identify problems, and focus on the underperforming areas. Freshdesk time tracking helps to save time and improve workflow.

Freshdesk dashboard with TimeCamp integration

Easy setup

Note: If you don't have a TimeCamp account, click here to register for a free 14-day trial.

Freshdesk integration allows you to import and track time on all created tickets. TimeCamp and Freshdesk time tracking integration is easy to set up and takes just a few steps!

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1

To enable the integration, log in to your TimeCamp account. Go to the Settings and navigate to the Addons bookmark.

2

Find Freshdesk on the list of available addons and click on the “Enable” button.

3

On a separate bookmark, login to your Freshdesk account. Then, copy your API key from Freshdesk – unique to each user. Click on your avatar in the right-upper corner to expand the drop-down menu and go to the “Profile Settings” page. You’ll also need the Helpdesk’s name you’ve chosen while creating it. It’s the part before ‘.freshdesk.com‘

4

Copy your API key (it’s located on the right side, under the password change panel).

5

Go back to TimeCamp. Enter your helpdesk’s name and paste your API key on the integration settings page. Click on the green “Enable the integration” button.

6

And it’s done! Now, TimeCamp will automatically import all of your tickets. They’re available under the main project simply called “Freshdesk”. You can now track time using TimeCamp’s timesheets, or using our mobile or desktop applications.

Benefits include

TimeCamp and Freshdesk time tracking integration provides you with additional data about your company – users’ performance, budget, productivity, unprofitable tasks and projects, or business performance to help make better decisions and stay on top!

With TimeCamp you can:

  • Log hours automatically, add and edit time entries manually
  • Use desktop, mobile, or web app
  • Have timesheets filled in automatically
  • View time spent by a team, agent, client, or ticket
  • Add tags for more advanced ticket structure
  • Export reports to Excel, PDF, or share the report with a link

Limit time budget per client or ticket to meet set objectives, assign billing rates to your agents or clients, and generate professionally-looking invoices based on time spent on your clients, tasks, or projects.

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One simple tool to measure everything your business needs.

Remember, you can't improve something if you're not measuring it! If you're tired of the constant guessing, give TimeCamp a go!

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